EBGames Reviews
EBGames has an overall rating of 3.8 based on 34 reviews. Customer feedback on EBGames is mixed.
34 reviews
5 Stars
15
4 Stars
4
3 Stars
9
2 Stars
5
1 Star
1
How would you rate EBGames?
All EBGames Reviews (34)
Robert.winkfield
May 23, 2026
"They emailed me quickly about my order…"
They emailed me quickly about my order and shipping updates, so I always knew what was going on. It made the whole process easy and stress-free. I’d definitely order from them again.
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Adrienne-coffey
May 22, 2026
"Preorders are okay, but shipping updates could be better"
I’ve preordered from ebgames.com a few times now, it’s been a bit hit or miss for me. Most of my orders have shown up without any major problems, but I did have one game arrive a couple days late, and there really wasn’t much info or updates while I was waiting. It wasn’t a disaster or anything, but it was definitely frustrating when I was excited to play it on release day. Overall, I’d say it’s decent, but I really wish the shipping communication was better. 3 stars feels about right.
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michael_Moore93
May 07, 2026
"I was planning to order a…"
I was planning to order a couple of games, but once I got to checkout, the shipping fee was way higher than I expected. The total jumped up quickly, and it just didn’t feel worth it anymore, so I ended up leaving the order. The site itself was fine to use, but the delivery cost kind of ruined it for me.
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kendraclayton5159
April 30, 2026
"I stopped in and the store was super..."
I stopped in and the store was super clean and tidy. Everything looked organized, and the staff were friendly too. One of them basically said, "just let us know if you need help with anything," which was nice without being pushy. Overall, a really easy and pleasant visit.
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hello_sonia168
April 28, 2026
"Pretty frustrating experience"
I was annoyed right away because it took forever to get a reply, and when they finally did respond, my issue still wasn’t really fixed. Not the best experience...
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Todd_boyd72
April 20, 2026
"The protection plan did help me out…"
The protection plan did help me out once, so I can’t say it’s bad. But it feels like the store used to be better at explaining how it all worked. This time it was kind of confusing, and I had to ask a few questions just to understand the terms. Overall it was okay, I just wish everything was laid out a little more clearly.
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JamesMorris
April 09, 2026
"took a bit to cancel"
i was able to cancel in the end, but it definitely took longer than i thought it would. not a huge issue, just a little slower than expected
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lucilleuong9169
April 07, 2026
"I needed to change some of my…"
I needed to change some of my personal information and was expecting it to be a bit of a chore. But I went through the process, updated what I needed, and everything went smoothly from start to finish. No confusion, no problems, just a quick and easy experience
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lyndondiaz0298
March 30, 2026
"Quick and easy help"
They replied really quickly and got my issue fixed without any unnecessary back and forth. Super easy experience overall
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HarryDyson
March 24, 2026
"The site took forever to load for…"
The site took forever to load for me, which got old fast!!! Trying to find games was kind of a pain, and the filters randomly reset on me twice!!! Checkout on my phone also felt clunky and not very smooth, so the whole experience was more frustrating than it needed to be!!!
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donnell1998
March 19, 2026
"Exchange Was Easy, But an Apology Would’ve Been Nice"
I had to exchange a game I bought from ebgames.com because I ended up with the wrong one. The process itself was smooth, and the staff were relaxed about it. They checked my receipt, handled it quickly, and got me the right game without making it weird. I do think a simple apology would’ve been nice since I had to come back and sort it out, but overall it was way easier than I expected.
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ronnie2002
March 04, 2026
"I’ll be honest, I half expected…"
I’ll be honest, I half expected the “in stock” label to be some kind of bait-and-switch trick, because you never really know what’s going on behind the curtain with these online inventories. But nope, it actually was there and shipped like it said. Almost suspiciously smooth, honestly
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joel2003
February 22, 2026
"I was trying to find a game…"
I was trying to find a game and didn’t want to overthink it, so I just asked the staff. They pointed me in the right direction quickly and were friendly about it. My usual shortcut is if the staff knows where things are and doesn’t make it feel like a hassle, that’s a good store experience.
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judith-Murphy
February 22, 2026
"used game showed up in rough shape"
i ordered a used game from ebgames.com, and it was in way worse condition than i expected. the disc was scratched up, the case was dirty, and it wouldn’t even install properly. i know used games aren’t going to be perfect, but this felt disappointing.
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Charity_barron97
February 22, 2026
"Looked Better at First"
At first the deals looked good, like I thought I was about to save more than I actually did. But then once I looked closer, and yeah maybe I should’ve checked sooner, they weren’t really as great as they seemed. Some were okay, but overall it felt a bit overhyped
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robert_Saunders98
February 20, 2026
"Decent for sales and harder-to-find games"
I order from EBGames once in a while, usually when they’ve got a good sale or I’m looking for a game that’s harder to find elsewhere. The site is easy to use, but the regular prices can feel a little high compared to other places, and the used games aren’t always much of a deal. Shipping can also make it feel less worth it. Overall it’s not bad, I just wish the prices were a bit more competitive
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william-Davis
February 10, 2026
"I stopped by and, as far as I…"
I stopped by and, as far as I could tell, they had basically everything I was looking for in stock. Made the whole trip easy.
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kathleenledesma2851
February 09, 2026
"Checkout could use more options"
EB Games was okay overall, no big issues really. I just wish there was more payment choices when checking out, like extra wallet options or a easier split pay thing. My card went through in the end so it worked, but it felt a bit limited compared to other sites I use.
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JohnFussell
February 01, 2026
"Way Faster Than Expected!!"
I ordered a game and didn’t expect it to arrive so quickly!! The tracking email came through pretty much right away, and there was no messing around. The package showed up in great shape, everything worked perfectly, and I’m really happy with how fast EB Games got it sent out.
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DaleRawlings
January 31, 2026
"I got my refund without any hassle…"
I got my refund without any hassle, which was a relief. I was expecting it to take longer or turn into one of those back-and-forth things, but it just went through. Kind of nice when something actually works the way it should.
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